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Customer Service Executive Jobs in Malaysia

Reports to: Operations Manager

Main Function: You will be the front-line service of the company to its customers. You play an important role in projecting a good image of the company and to attend to any of the customers’ enquiries. As such, you are expected to have exquisite and superior mannerisms in dealing with customers on a face-to-face environment.

Key Duties:

  • To be on duty at the front office, ensuring that all customers’ enquiries are attended to in a timely and professional manner.
  • To take any sales order when required, directing them to the sales team for immediate action.
  • To work closely with the operations manager in ensuring that the front office is always available throughout the working day
  • To answer all incoming requests from customers in every possible channel. This could be through walk-in customers, emails, mobile communication tools and telephone.
  • Be fully responsible to see through all customer enquiries, directing them to the proper channels or departments. You will be responsible to follow-up and to ensure that the enquiries have been concluded by the specific party.
  • To report to the Operations Manager on daily/weekly/monthly basis on relevant information required to enhance the operations of the front office

  1. Full-Time
    Full-Time
    Vacancy for Customer Care Officer in Klang (Centro Mall) 🚢   Basic salary up to 2.7K/month + Other allowances (EPF, SOSCO) Leading Singapore Telecommunication Company, no s ...
    location
    Location: Klang Selangor, Malaysia
    Date
    31/Jul/2018
  2. Full-Time
    Full-Time
    A call center offering 24 hour service to assist callers with questions for a website portal and general questions on behalf of a govt agency. Work in 8 hours shift (3 shifts a day ...
    location
    Location: Kuala Lumpur Wilayah Persekutuan Kuala Lumpur, Malaysia
    Date
    27/Oct/2017
  3. Full-Time
    Full-Time
    由于本公司扩充营业的原因,本公司现欲诚聘上进&有干劲之人士加入服务。 Front Desk ( Full Time) 工作地点 : Hotel Premiere Klang -男女均 ...
    location
    Location: Klang Selangor, Malaysia
    Date
    09/Jun/2017
  4. Full-Time
    Full-Time
    Job Description: – Assisting customer inquiries via phone and email. – Updating the relavant records accordingly. – Maintain high quality of customer service skil ...
    location
    Location: Kuala Lumpur Wilayah Persekutuan Kuala Lumpur, Malaysia
    Date
    24/Jan/2017
  5. Full-Time
    Full-Time
    Hi-Profile Achievement (M) Sdn Bhd adalah sebuah syarikat pengedar untuk sistem pengawalan CCTV (CCTV Security System) di Malaysia. Jenama MAXSECURE adalah merupakan jenama milik s ...
    location
    Location: Butterworth Pulau Pinang, Malaysia
    Date
    29/Feb/2016
  6. Full-Time
    Full-Time
    Income Up To RM 1500++ per Month (Basic Salary + Commissions + Incentives + Allowance) 1. Call customers to remind on past due payments. 2. Clarify with customers on non-payment is ...
    location
    Location: Kuala Lumpur Wilayah Persekutuan Kuala Lumpur, Malaysia
    Date
    01/Feb/2016
  7. Full-Time
    Full-Time
    Job Descriptions: Handle incoming calls using standard processes to respond to enquiry / complaints raised by customers. Apply proper phone etiquette to manage various customer sit ...
    location
    Location: Kuala Lumpur Wilayah Persekutuan Kuala Lumpur, Malaysia
    Date
    01/Feb/2016
  8. Full-Time
    Full-Time
    responsible and caring ...
    location
    Location: Anywhere
    Date
    13/Jan/2016
  9. Full-Time
    Full-Time
    JOB VACANCY – Job vacancy as Customer Service Consultants – Basic + Commission RM2000+++ to RM4000+++ – NO SELLING & NO MLM – Minimum SPM qualification ...
    location
    Location: Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia
    Date
    22/Nov/2015
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